[aaeo].net

If you have ever bought Eve Time Codes online before then you have have experienced a similar issue to the one I am about to describe.  If you are yet to do so, you could be in for a rocky ride.
Late last night I ordered 5 90 day time codes through one of the two main online retailers (both listed as sellers on this site).  Now both companies should know who I am seeing as one is a sponsor, and for the other I am an affiliate.  But because I had recently moved address and changed email, I had to be verified by TrustWho as a new customer.  This is where the fun began.

I had paid for the codes through PayPal.  I was asked to give a telephone number so I could be contacted to confirm I had bought the codes.  At that time of nght, I wasn't going to disturb the rest of the household by giving my home number, so I gave my cell number instead.  I was called about 40mins later by a representative of TrustWho, who wanted to confirm I had bought the codes, how I had paid for them, and other information such as my post code.  He could not hear my answers as the signal was quite bad.  The call was terminated and he sent an email telling me he was refunding the money and asked me to re-order in the morning when I could use the land line.

This morning I re-ordered.  Only this time the order was cancelled immediately and the money refunded again.  Apparently there were two different email addresses on my paypal account.  They asked me to either make both email addresses the same, or use a personal paypal account rather than a business one.  This infuriated me.  I had previously ordered from this company before, and if TrustWho managed their database better they would have realised this and therefore negated the need to call me at all.  Not to mention that the seller in question regularly pays money into that very paypal account!  In the end I told them to stuff the orders.  They have since found the previous order information and added me as a verified member again, so the security checks won't be needed.

Is this process really necessary?  It seems a little over the top to me, and turning away legitimate business is bad business in anyone's book.  Surely there's a better way?

Monma Cicov